Please use an institutional email address. Do not use Yahoo, Hotmail or similar addresses. Please provide your full name, not an alias or student number. This will not be your Username. Don't put commas (,) or full stops (periods) (.) in your institutional address. Email addresses with a .com or .co domain are classed as commercial. Please note that for commercial applicants only, you will be sent an attached contract and a covering letter, which must be dealt with before you receive your password. In all cases, your email address will be your Username. The reply is not automatic, so wait another 24 hours before trying again. Replies will take longer for correspondence from Europe. No replies will be made on weekends (our time). The website is in Brisbane, Australia, so remember the time and seasonal differences. Unlike Sydney and Melbourne, we never have daylight saving time (Summer time) in Queensland.